Refund Policy

Effective date: 1 May 2026  ·  Last updated: 1 May 2026

This policy explains your rights as a consumer and our obligations as a supplier under the Australian Consumer Law (ACL) (Schedule 2 of the Competition and Consumer Act 2010 (Cth)) and our own approach to refunds for digital subscription services.

1. Your rights under Australian Consumer Law

The ACL gives you consumer guarantees that we cannot take away. These include that our service will be:

• Provided with reasonable care and skill
• Fit for the purpose it is commonly used for
• Delivered within a reasonable time where no time is specified

If the service doesn't meet these guarantees, you may be entitled to a remedy — a refund, a repeat of the service, or compensation for losses you could reasonably have foreseen.

These rights stand regardless of anything else in our Terms. For more information, visit the Australian Competition and Consumer Commission (ACCC).

2. Cancelling your subscription

You can cancel any time through the Billing Portal in your dashboard. After you cancel:

• Your access continues until the end of your current paid billing period
• You won't be charged again
• We don't issue a partial refund for the time left in your current period, except where the ACL requires it (see below)

3. When we do issue refunds

3.1 Billing errors

If you were charged incorrectly — a technical fault, a duplicate charge, or a charge after you'd already cancelled — contact us within 30 days and we'll refund the incorrect amount in full.

3.2 Platform outage

If the Platform is unavailable or fundamentally broken for more than 72 consecutive hours in a billing month through our fault, we'll refund a proportional amount for that period on request.

3.3 ACL major failure

If the service has a major failure — it is so significantly different from what we described, or substantially unfit for its purpose, and we can't fix it within a reasonable time — you are entitled to a refund under the ACL. No argument from us on this one.

3.4 Seven day trial period

If you subscribe to a paid plan for the first time and cancel within 7 days without having run more than 10 computations, we'll refund you in full. This gives you a genuine chance to try the Platform before committing.

4. When we don't issue refunds

We don't refund in the following situations:

• Change of mind after the 7 day trial period (Section 3.4)
• You forgot to cancel before the renewal date
• You didn't use the Platform during the billing period
• You ran out of daily compute units — that's a normal part of how the plan works, not a service failure
• You're unhappy with computation results based on your interpretation of the astro-technical output
• The Platform produced results that didn't match your expectations about what astro-technical analysis can do

None of this removes any rights you have under the ACL.

5. How to ask for a refund

1. Email support@crohamhurst.app with the subject line: Refund Request
2. Include your account email, the reason for your request, and the approximate charge amount and date
3. We'll get back to you within 5 business days

Approved refunds go through Stripe and typically show on your statement within 5 to 10 business days, depending on your bank.

6. Contact

• Email: support@crohamhurst.app
• Company: Dutch Digital Dynamics Pty Ltd
• ABN: 86 081 237 087
• Location: Queensland, Australia

If you think your consumer rights have been breached, you can also contact the ACCC at accc.gov.au or your state consumer protection agency.